Sign In

Signing in to Cocoa Casino is designed to be simple so you can focus on games and promotions. Use the email address or username you registered with and your password on the sign-in page. If you use a mobile device, the casino’s responsive site will present the same sign-in fields and options you see on desktop.

Once signed in you can access your wallet, claim available promos, and load games from any of the casino’s software partners such as Rival Gaming, Betsoft, or Arrow’s Edge. If you want an overview of the site before logging in, see our full Cocoa Casino review.

Trouble signing in? Common fixes that work

Can’t get through the sign-in screen? Try these quick checks: make sure your browser is up to date, clear cookies and cache, and disable any VPN or ad blocker that might interfere with form submission. If the site shows the wrong password error, use the “forgot password” link to request a reset email and follow the instructions to create a new password.

If a reset email doesn’t arrive, check your spam folder and then contact support; emailing support@cocoacasino.com or calling UK: 0808-234-7596 or International: +5999-433-8828 are the fastest routes to a fix.

Locked account or verification requests: what to expect

For security and regulatory reasons, Cocoa Casino may temporarily lock accounts or request ID documents before allowing withdrawals. This is a routine step designed to protect your funds and personal data. Typical verification requests include a government ID and proof of address; provide clear scans or photos to speed approval.

If you used any of the casino’s crypto payment methods—Bitcoin, Ethereum, Bitcoin Cash, or Tether—be prepared for a short verification exchange when converting crypto deposits to fiat or withdrawing to external wallets. The casino’s support team will advise what’s needed.

Sign-in and claiming welcome offers

Many bonuses require you to be logged in and to opt in or enter a promo code at deposit. Popular welcome offers include a $25 free chip on registration, a 100% match up to $1,000 with code NEW100_777SPINS, a 300% BTC welcome match with code 300BTC, and a Zelle welcome bonus that offers a 280% match plus 50 free spins. Terms commonly change, so always read the offer terms after signing in.

Remember these important rules: the $25 no-deposit welcome chip carries a 35x wagering requirement and a $100 maximum cashout, and some deposit bonuses limit the maximum cashout to a multiple of the bonus or deposit. The 1st deposit 200% offer has been listed with a 53x slots wagering requirement and a maximum cashout of up to 10x the deposit in previous promotions. Bonuses are typically non-sticky, meaning once you meet wagering requirements the bonus-derived winnings can be withdrawn. Always check the promotion details displayed in your account after sign-in.

Deposits, currencies, and payment methods available after sign-in

After signing in you can deposit using a wide range of options. Cocoa Casino supports major cards like Visa and MasterCard, e-wallets such as Neteller and Skrill, Zelle, PaySafeCard, and several crypto choices including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, and Tether. Supported account currencies include USD, EUR, GBP, AUD, NZD, ZAR, and native crypto units.

Certain promotions are tied to specific deposit methods—for example, the Zelle welcome bonus is available when you make your first Zelle deposit—so log in before funding your account to ensure you receive the correct offer.

Game access and session tips

Once signed in you can launch slots, table games, and specialty titles from the software list. If you play Rival titles, like Shell Shock Slots, note that wagering contributions and max bet limits may affect bonus play; check the game’s rules inside the client for specifics on paylines, bet sizes, and bonus rounds. For example, Shell Shock is a 5-reel, 15-payline video slot with free spins and a range of coin sizes suitable for casual and higher-stakes players. See the Shell Shock Slots page for a full review of that title.

If a game won’t load, refresh your browser or try another supported browser. For persistent issues, take a screenshot and send it to support to speed diagnosis.

Secure your account and protect winnings

Choose a strong, unique password and change it regularly. Watch for phishing attempts—Cocoa Casino will not ask for full card numbers or passwords via email. If you suspect unauthorized access, change your password and contact support immediately. When preparing for withdrawals, have verification documents ready so processing isn’t delayed.

If you need help at any time, reach out to support@cocoacasino.com or use the phone lines listed on your account page. Support can assist with sign-in obstacles, promo redemptions, verification steps, or transaction questions so you can get back to playing with confidence.